Choose your Patakara

Patakara Premium Set

Your complete starter kit.

 

• Patakara trainer for young people and adults (47 mm).
• Colour: since February 2020, white only.
• Fit-Pull elastic band.
• Instructions on our website.

Patakara Premium

Your best option as a replacement or second unit.

 

• Patakara trainer for young people and adults (47 mm).
• Colour: since February 2020, white only.
• Instructions on our website.

Patakara for Children

A smaller trainer for little ones.

 

• Specifically designed for children under 4 years of age (30 mm).
• Colour: brown.
• Easy and safe to use.
• Instructions on our website.

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Quality

 

All Patakara products are manufactured in Japan by Patakara Co., Ltd from a high-quality, hypoallergenic and biocompatible polyester elastomer used in the medical and cosmetic fields.

 

Security

 

Patakara.eu uses industry-standard SSL encryption to protect the confidentiality of your personal information. Credit and debit card payments are processed through the Redsys multilingual payment gateway, a fast, secure and widely used solution that incorporates different authentication methods to help ensure transaction security and complies with international industry standards. You may also choose to pay via PayPal and benefit from its advanced security systems and buyer protection features.

 

Shipping

 

We ship our Patakara products worldwide from Taiwan and Japan. Depending on the destination and logistical circumstances, some European orders may be shipped from the Canary Islands (Spain). As a general rule, shipments are dispatched only on Mondays, Wednesdays and Fridays.

 

Shipping methods

 

Until further notice, Express Delivery is the only shipping method we offer. Although this service allows us to reach virtually any country, it may not be available throughout the entire territory of some destinations. If you have any questions, please contact us.

 

We do our best to ensure that you receive your Patakara product as quickly as possible. Once your order has been shipped, typical delivery times range from 2 to 5 business days, depending on the destination country and the delivery address provided with your order. In some cases and for certain countries, delivery may take an average of 10 to 15 days. We appreciate your understanding and patience.

 

Payment methods

 

We accept payments by debit or credit card, PayPal, bank transfer (available only for countries within the SEPA area) and Bizum (available only in Spain). In any case, once payment for your order has been received, we will send you an order confirmation by email together with the corresponding invoice.

 

Payments by bank transfer or bizum

 

Once you have completed and submitted the order form, you will receive an order confirmation by email together with the instructions and details required to make the bank transfer or Bizum payment. Once we have received your payment, we will send you a second email confirming its receipt.

 

Recipient’s phone number

 

Please remember to provide the recipient’s phone number in the «Recipient’s phone number» field. This allows the courier or postal service to contact the recipient if necessary and complete the delivery as quickly as possible.

 

Order confirmation

 

Once payment for your order has been received, you will receive an email from Patakara.eu confirming your purchase together with the corresponding invoice. Although this email is usually sent almost immediately, in some cases its dispatch may be delayed by up to 12 hours. Please remember to check both your inbox and your spam or junk mail folder.

 

Tracking number

 

Once your Patakara product has been shipped, we will send you an email confirming the dispatch of your order together with the corresponding tracking number. This will allow you to monitor the status and location of your shipment at all times. Please remember to check both your inbox and your spam or junk mail folder. Please also note that responsibility for tracking and receiving the shipment rests with both the buyer and the recipient.

 

Additional costs

 

Shipping charges do not include taxes, customs-related charges (such as duties, tariffs or import fees), nor any handling, storage, availability or payment-processing fees that may be imposed in the destination country. These amounts are not included in the price of your order and may represent an additional cost for the recipient. If this applies, we recommend contacting your local customs office for further information about the taxes, duties, tariffs and import charges applicable in your country. On 1 July 2021, the European Union removed the value added tax (VAT) exemption for imports of goods valued below EUR 22. As a result, all goods imported into the EU are subject to the applicable VAT.

 

Accuracy of information

 

The buyer is responsible for ensuring the accuracy of the information provided in the order form, including both billing and shipping details (names, addresses, postal codes, telephone numbers and email addresses). Please take care when completing the required fields and review all information carefully before clicking «Submit».

 

Privacy policy

 

Any personal information you provide will be treated as strictly confidential and used solely to process your order, respond to any questions or comments you may have, and provide information related to our products and services. Under no circumstances will your information be shared with third parties, and access to your data by Patakara.eu staff will be limited to cases where it is strictly necessary.

 

Pricing policy

 

The product price is governed by our distribution contract with the manufacturer.

 

More information

 

For more information about the purchasing process, please visit the About the purchasing process section.

 

Contact

 

If you have any questions, please write to us at contact@patakara.eu. We will be delighted to help.

Instructions

 

The manufacturer only includes a brief instruction manual in Japanese inside the original Patakara product box. A more complete and expanded version, developed in 6 languages (English, German, Portuguese, Russian, Italian and Spanish) and created by our team based on years of experience and practice, is only available when purchasing from Patakara.eu.

 

Therefore, when you purchase your Patakara from our store, you will receive the tools and links required to access the best usage and maintenance tips and recommendations, as well as a detailed and comprehensive user guide — with images, videos and step-by-step explanations — designed to help you achieve the desired results with your Patakara.

 

Support and Guidance

 

As an official distributor, Patakara.eu guarantees the highest level of service, as well as the authenticity, quality and safety of Patakara products. Additional programs, complementary materials and professional guidance are offered separately and are also available in our store.

About our commitment to service and support

 

We respect both your privacy and the applicable data protection legislation. For this reason, we would like to remind you of a few important aspects related to our service and support:

 

• For reasons of privacy and security, we do not provide information or grant access to our resources to anyone who has not been previously identified as a Patakara.eu customer. The purchaser’s name and the order number associated with the purchase are the primary details that allow us to verify this status.

 

• Likewise, if a Patakara product purchased from Patakara.eu has been bought as a gift, we will not provide information or grant access to our resources to the recipient without the prior consent of the purchaser. In fact, we usually ask the purchaser to forward our emails and information directly to the person receiving the gift.

 

• To facilitate our work, improve the exchange of information, avoid possible misunderstandings and provide a better service, we recommend keeping your Patakara purchase invoice, just as you would with any other product whose warranty and service you wish to maintain.

 

• At the very least, we recommend keeping the purchaser’s name and the order number associated with your purchase from Patakara.eu. This allows us to identify you quickly as a customer and provide the appropriate assistance whenever you need it.

 

• If you purchased your Patakara from Patakara.eu and have already benefited from part or all of what we offer to our customers, but later decide to transfer or resell it to another person, the resources, services and benefits associated with the original purchase are not transferable. This includes, among other things, instructions, assistance, access to private pages, and access to exclusive social media accounts or channels. Our commitment to service and support applies exclusively to the purchaser identified in the order form of our online store at www.patakara.eu.

WHAT IS PATAKARA

WHO INVENTED PATAKARA

HOW TO BUY PATAKARA