Being so fast and reliable, we remain focused on only express shipping until further notice. Although we can reach any country through this type of shipment, it is possible that in some the service does not reach the entire territory in the same way. So if you are interested in purchasing your Patakara, please contact us.

 

We hope you can understand this decision that seeks to ensure that you receive your Patakara as soon as possible and with the least inconvenience. If you have any questions about whether this circumstance affects shipments to your country or have any questions, please contact us.

 

Have a nice day!

Notice

(updated on 01/22/25)

Card payments

Please remember that, in compliance with the European PSD2 directive on secure online payments, in force since 1 January 2021, our system uses Strong Customer Authentication, also known as the EMV 3DS payment authentication protocol.

 

This means that, when you make a card payment, your bank may request an additional verification step to confirm your identity using two authentication factors. This verification may be carried out, for example, through your bank’s app, by means of a code sent by SMS, with a password, a PIN, fingerprint authentication, facial recognition, or another method authorised by your bank.

 

For this reason, it is important to have your mobile phone at hand when making the purchase.

 

If you are not sure whether this security system is enabled for online payments with your card, we recommend contacting your bank.

Quality

 

 

 

Security

 

 

 

 

 

 

 

Shipping

 

 

 

 

Shipping methods

 

 

 

 

 

 

 

 

 

 

 

Payment methods

 

 

 

 

Payments by bank transfer

or bizum

 

 

 

Recipient’s phone number

 

 

 

Order confirmation

 

 

 

 

 

Tracking number

 

 

 

 

 

 

Additional costs

 

 

 

 

 

 

 

 

 

Accuracy of information

 

 

 

 

 

Privacy policy

 

 

 

 

 

 

Pricing policy

 

 

More information

 

 

Contact

All Patakara products are manufactured in Japan by Patakara Co., Ltd from a high-quality, hypoallergenic and biocompatible polyester elastomer used in the medical and cosmetic fields.

 

Patakara.eu uses industry-standard SSL encryption to protect the confidentiality of your personal information. Credit and debit card payments are processed through the Redsys multilingual payment gateway, a fast, secure and widely used solution that incorporates different authentication methods to help ensure transaction security and complies with international industry standards. You may also choose to pay via PayPal and benefit from its advanced security systems and buyer protection features.

 

We ship our Patakara products worldwide from Taiwan and Japan. Depending on the destination and logistical circumstances, some European orders may be shipped from the Canary Islands (Spain). As a general rule, shipments are dispatched only on Mondays, Wednesdays and Fridays.

 

Until further notice, Express Delivery is the only shipping method we offer. Although this service allows us to reach virtually any country, it may not be available throughout the entire territory of some destinations. If you have any questions, please contact us.

 

We do our best to ensure that you receive your Patakara product as quickly as possible. Once your order has been shipped, typical delivery times range from 2 to 5 business days, depending on the destination country and the delivery address provided with your order. In some cases and for certain countries, delivery may take an average of 10 to 15 days. We appreciate your understanding and patience.

 

We accept payments by debit or credit card, PayPal, bank transfer (available only for countries within the SEPA area) and Bizum (available only in Spain). In any case, once payment for your order has been received, we will send you an order confirmation by email together with the corresponding invoice.

 

Once you have completed and submitted the order form, you will receive an order confirmation by email together with the instructions and details required to make the bank transfer or Bizum payment. Once we have received your payment, we will send you a second email confirming its receipt.

 

Please remember to provide the recipient’s phone number in the «Recipient’s phone number» field. This allows the courier or postal service to contact the recipient if necessary and complete the delivery as quickly as possible.

 

Once payment for your order has been received, you will receive an email from Patakara.eu confirming your purchase together with the corresponding invoice. Although this email is usually sent almost immediately, in some cases its dispatch may be delayed by up to 12 hours. Please remember to check both your inbox and your spam or junk mail folder.

 

Once your Patakara product has been shipped, we will send you an email confirming the dispatch of your order together with the corresponding tracking number. This will allow you to monitor the status and location of your shipment at all times. Please remember to check both your inbox and your spam or junk mail folder. Please also note that responsibility for tracking and receiving the shipment rests with both the buyer and the recipient.

 

Shipping charges do not include taxes, customs-related charges (such as duties, tariffs or import fees), nor any handling, storage, availability or payment-processing fees that may be imposed in the destination country. These amounts are not included in the price of your order and may represent an additional cost for the recipient. If this applies, we recommend contacting your local customs office for further information about the taxes, duties, tariffs and import charges applicable in your country. On 1 July 2021, the European Union removed the value added tax (VAT) exemption for imports of goods valued below EUR 22. As a result, all goods imported into the EU are subject to the applicable VAT.

 

The buyer is responsible for ensuring the accuracy of the information provided in the order form, including both billing and shipping details (names, addresses, postal codes, telephone numbers and email addresses). Please take care when completing the required fields and review all information carefully before clicking «Submit».

 

Any personal information you provide will be treated as strictly confidential and used solely to process your order, respond to any questions or comments you may have, and provide information related to our products and services. Under no circumstances will your information be shared with third parties, and access to your data by Patakara.eu staff will be limited to cases where it is strictly necessary.

 

The product price is governed by our distribution contract with the manufacturer.

 

For more information about the purchasing process, please visit the About the purchasing process section.

 

If you have any questions, please write to us at contact@patakara.eu. We will be delighted to help.

Instructions

 

 

 

 

 

 

 

 

 

 

 

Support and Guidance

The manufacturer only includes a brief instruction manual in Japanese inside the original Patakara product box. A more complete and expanded version, developed in 6 languages (English, German, Portuguese, Russian, Italian and Spanish) and created by our team based on years of experience and practice, is only available when purchasing from Patakara.eu.

 

Therefore, when you purchase your Patakara from our store, you will receive the tools and links required to access the best usage and maintenance tips and recommendations, as well as a detailed and comprehensive user guide — with images, videos and step-by-step explanations — designed to help you achieve the desired results with your Patakara.

 

As an official distributor, Patakara.eu guarantees the highest level of service, as well as the authenticity, quality and safety of Patakara products. Additional programs, complementary materials and professional guidance are offered separately and are also available in our store.

About our commitment to service and support

We respect both your privacy and the applicable data protection legislation. For this reason, we would like to remind you of a few important aspects related to our service and support:

 

• For reasons of privacy and security, we do not provide information or grant access to our resources to anyone who has not been previously identified as a Patakara.eu customer. The purchaser’s name and the order number associated with the purchase are the primary details that allow us to verify this status.

 

• Likewise, if a Patakara product purchased from Patakara.eu has been bought as a gift, we will not provide information or grant access to our resources to the recipient without the prior consent of the purchaser. In fact, we usually ask the purchaser to forward our emails and information directly to the person receiving the gift.

 

• To facilitate our work, improve the exchange of information, avoid possible misunderstandings and provide a better service, we recommend keeping your Patakara purchase invoice, just as you would with any other product whose warranty and service you wish to maintain.

 

• At the very least, we recommend keeping the purchaser’s name and the order number associated with your purchase from Patakara.eu. This allows us to identify you quickly as a customer and provide the appropriate assistance whenever you need it.

 

• If you purchased your Patakara from Patakara.eu and have already benefited from part or all of what we offer to our customers, but later decide to transfer or resell it to another person, the resources, services and benefits associated with the original purchase are not transferable. This includes, among other things, instructions, assistance, access to private pages, and access to exclusive social media accounts or channels. Our commitment to service and support applies exclusively to the purchaser identified in the order form of our online store at www.patakara.eu.

WHO INVENTED PATAKARA

HOW TO BUY PATAKARA